FAQs
- Products & Materials
F: What materials are your products made of?
A: Our products are made from high-quality, eco-friendly materials that are durable and sustainable. You can find details on the respective product page.
Q: Are your products vegan and environmentally friendly?
A: Yes! We place great importance on sustainability and ensure that our materials are animal-friendly and ecologically safe.
2. Order & Shipping
F: How long does the delivery take?
A: The delivery time is usually 3-5 working days within Germany. For international delivery times, please refer to our shipping overview.
Q: Do you offer free shipping?
A: For orders over 150 euros, we deliver free of shipping costs within Germany.
Q: Can I track my order?
A: Yes, as soon as your order has been shipped, you will receive a tracking number via email.
3. Returns & Exchanges
F: Can I return or exchange my order?
A: Yes, you can return unused products within 14 days of receipt. For more information, please see our return policy.
F: How do I get my money back?
A: Upon receipt and inspection of the return, the refund will be processed to the original payment method used.
4. Care instructions
F: How do I clean my yoga mat?
A: Clean your yoga mat with a damp cloth and a mild detergent. Avoid aggressive chemicals and direct sunlight.
F: Are there specific care instructions for your products?
A: You can find all care instructions on the respective product pages or in our care guide.
5. About LAMOR
F: What is the vision of LAMOR?
A: Our mission is to create sustainable and high-quality products for everyday yoga and wellness - for more balance and mindfulness in life.
6. Contact
F: How can I reach you?
A: You can reach us anytime via our contact form or by email at contact@lamoryoga.com.
F: Do you offer customer service?
A: Yes, our team is available to you from Monday to Friday from 10:00 AM to 5:00 PM.